Live Support
Our live support agents are available every day, from Monday to Sunday, between:
09:00–22:00
During our working hours, you can contact a live agent through the support chat on the LuckyBet website.
Email Support
You can contact us by email at:
You can send us an email at any time. Messages received outside our working hours will be reviewed as soon as our Support Team is available.
What can we help you with?
LuckyBet Support can assist you with:
- account registration and login issues;
- account and payment method verification;
- deposits and withdrawals;
- bonuses, free spins, cashback and promotions;
- casino games and sportsbook bets;
- technical issues and error messages;
- responsible gambling and account restrictions;
- other questions related to your LuckyBet account.
Information to include in your request
To help us review and resolve your issue faster, please provide:
- your registered email address, username or Player ID;
- a clear description of the issue;
- a screenshot of the error message, when available;
- the relevant date, time, amount, transaction, game or bet details.
Please do not submit several requests regarding the same issue, as this may delay the review process.
Keep your information secure
Please never send us:
- your password;
- your complete bank card number;
- your CVV or CVC code;
- your PIN codes;
- Smart-ID, Mobile-ID or online banking confirmation codes.
LuckyBet Support will never ask you to provide this information.
Available languages
You can contact our Support Team in:
English, Estonian or Russian.
We aim to respond to every request as quickly as possible. Some cases may need to be forwarded to our Technical, Payments or other relevant department for additional review. We appreciate your patience and understanding.